Welcome to the Cambridge Life Science Self Test Help Centre. Here you'll find answers to the most common questions about choosing a test, placing an order, using your test kit and understanding your results.
Our aim is to help you make informed decisions about your health through convenient, reliable home self-testing.
Please note: Our self-tests are designed as a first step to help you better understand your health. They are not intended to diagnose medical conditions or replace advice from a qualified healthcare professional.
Before You Buy
Are these tests a replacement for my GP?
Our home self-tests provide a convenient way to screen for certain health conditions from the privacy of your own home. They are designed to help you make informed decisions about your health but should not replace professional medical advice, diagnosis or treatment.
If you are experiencing severe symptoms, your symptoms worsen, or you have concerns about your health, you should seek advice from your GP, NHS 111 or another qualified healthcare professional.
Which test should I choose?
Each product page explains:
If you're unsure which test is appropriate, we recommend discussing your symptoms with your GP or healthcare professional before purchasing.
Are your tests accurate?
Our home self-tests are manufactured to recognised quality standards and are designed to provide reliable results when used exactly as instructed.
Following the instructions carefully is essential to achieving the most accurate result.
Orders & Delivery
How quickly will my order arrive?
Orders placed before 2pm are normally dispatched the same working day.
Delivery options and estimated arrival times are shown during checkout.
Is my order discreetly packaged?
Yes.
All Cambridge Life Science Self Test orders are dispatched in discreet packaging with no obvious indication of the contents.
Can I track my order?
If you've selected a tracked delivery service, tracking details will be sent to you once your order has been dispatched.
Using Your Test
Getting the best result
To help ensure your test performs correctly:
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Read the instructions fully before starting.
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Check the expiry date.
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Wash and dry your hands where required.
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Use the test immediately after opening.
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Read your result within the time stated in the instructions.
Incorrect use may affect the accuracy of the test.
What if I make a mistake?
If the instructions aren't followed correctly or the test doesn't perform as expected, your result may be invalid.
In this case, you should repeat the test using a new kit.
Understanding Your Results
Positive Result
A positive result means the test has detected the marker it is designed to identify.
Please follow the guidance included with your test kit.
Depending on the type of test, you may need to arrange further assessment or treatment through your GP, NHS services or another healthcare provider.
Negative Result
A negative result means the marker being tested for was not detected.
However, no test is 100% accurate, and a negative result does not always rule out illness.
If your symptoms continue, worsen or you're concerned about your health, seek advice from a healthcare professional.
Invalid Result
An invalid result means the test has not worked correctly.
This may happen because:
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The procedure wasn't followed correctly.
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There wasn't enough sample.
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The result was read outside the recommended time.
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The test kit was damaged or expired.
Repeat the test using a new kit.
When Should I Seek Medical Advice?
You should contact your GP, NHS 111 or another qualified healthcare professional if:
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Your symptoms are severe or worsening.
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Your symptoms continue despite receiving a negative result.
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You receive a positive result that requires further assessment or treatment.
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You are concerned about your health at any stage.
If you believe you are experiencing a medical emergency, call 999 or attend your nearest Accident & Emergency department immediately.
Frequently Asked Questions
Do I need a prescription?
No. Our home self-tests can be purchased directly without a prescription or doctor's referral.
Can I use my test after its expiry date?
No. Expired tests should not be used, as their performance and accuracy cannot be guaranteed.
Will Cambridge Life Science Self Test receive my results?
Our products provide results directly to you at home and are not reported back to anyone else except the user.
Please refer to the instructions supplied with your specific test for full details.
Can I return my test?
Please refer to our Refund Policy for full details regarding returns and eligibility.
Can I use the test if I have symptoms?
Our tests are intended to help you better understand your health and should always be used according to the product instructions.
If your symptoms are severe, persistent or worsening, seek medical advice regardless of your test result.
Are my personal details kept private?
Yes.
Your privacy is important to us. Orders are processed securely, dispatched discreetly and handled in accordance with our Privacy Policy.
Still Need Help?
Most questions can be answered using the information above or within the instructions included with your test kit.
If you need assistance with:
please contact our Customer Support team: info@clsselftest.com
Please note: Cambridge Life Science Self Test cannot provide individual medical advice or diagnose medical conditions. If your enquiry relates to your health, symptoms or treatment, please contact your GP, NHS 111 or another qualified healthcare professional.
About Cambridge Life Science Self Test
Cambridge Life Science Self Test is powered by Cambridge Life Sciences, a UK diagnostics company trusted by hospitals, laboratories and healthcare providers for over 40 years.
Our mission is to make high-quality home health testing more accessible, helping people take the first step towards understanding their health with confidence, convenience and privacy.
